Vivente Terms of Service

Version 1.0. Effective from the date of publication.

1. About these terms

These terms are an agreement between you and Vivente Health Limited, a company registered in England and Wales (company number 17366501), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Vivente", "we", "us"). You can contact us at hello@vivente.ai.

They apply when you create a Vivente account and use the Vivente website and app (the "Service"). Our Privacy Notice explains how we use your personal data, and our Cookie Policy explains the cookies we use. Both form part of how the Service works, but your rights over your personal data come from data protection law, not from these terms.

2. Who can use Vivente

To use Vivente you must:

• be 18 or over;
• live in the United Kingdom or the European Economic Area, and tell us your country when you sign up; and
• use Vivente for your own health information.

You may have one account. During the beta, accounts are available by invitation only.

3. What Vivente is, and what it is not

Vivente organises and displays the information you provide. It does not diagnose, interpret, provide advice, or characterise your results as normal or abnormal.

Vivente is not a medical device and is not a substitute for a doctor or other healthcare professional. Do not use it in an emergency. Decisions about your health are yours to make with a healthcare professional, and you should not rely on Vivente as the basis for them.

4. How Vivente uses AI

Vivente uses an AI system to read your documents and organise them into your health record. Anything it takes from a document is quoted and cited to its source, and it can misread. Check it against the source document.

Nothing the AI reads is added to your record until you confirm it. You are responsible for checking what you confirm.

5. Your account

You sign in with a link sent to your email address, so anyone with access to your email can sign in to Vivente. Keep your email account secure. We strongly recommend turning on two-step verification in My Account.

Tell us straight away at hello@vivente.ai if you think someone else has used your account.

6. Your information

You own the information and documents you add to Vivente. You give us permission to store, process and display them, and to export or share them when you ask us to, only so that we can provide the Service to you. We do not use them to train AI models and we do not sell them. This permission ends when you delete the information or your account, subject to the backup period described in our Privacy Notice.

7. What you may add

You may add health information about yourself. You must not:

• upload another identifiable person's health documents;
• name or otherwise identify relatives in family-history entries;
• upload anything unlawful, or anything designed to harm the Service or other users; or
• try to access another person's account or data, or test or interfere with the security of the Service.

Vivente rejects raw genetic data files at upload. It accepts genetic test reports only in the formats it supports.

8. Connecting an AI service

You can choose to let an approved external AI service read parts of your record. If you do, that provider handles the information under its own terms and privacy policy, not ours, and we are not responsible for what it does with it. You can revoke the connection at any time in My Account. Revoking stops future reads but does not delete what the provider has already received.

9. Price

Vivente is free during the beta. We will not charge you anything unless you have first agreed to a price and to the terms that go with it.

10. A service in development

Vivente is in beta. Features may change, be added or be removed, and the Service may sometimes be unavailable. We do not guarantee any particular level of availability. Where a change removes something you rely on, we will tell you in advance when we reasonably can. You can export your full record at any time from My Account.

11. Ending your use of Vivente

You can delete your account at any time in My Account. Deletion is permanent: export your record first if you want to keep it.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or if we stop providing the Service. Except where we must act immediately, we will give you at least 30 days' notice by email and the chance to export your record.

12. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit or exclude. Nothing in these terms affects your legal rights as a consumer.

Subject to that:

• Vivente displays what your documents say and what you enter. We are not responsible for decisions you or anyone else make based on that information.
• We are not responsible for losses that were not reasonably foreseeable when you started using the Service, or for business losses (the Service is for personal use).
• Our total liability to you is limited to £100 or the total you have paid us in the 12 months before the claim, whichever is higher.

13. Changes to these terms

We may update these terms. We will email you at least 30 days before a material change takes effect. If you do not agree, you can delete your account before the change applies.

14. Complaints

If something goes wrong, contact us at hello@vivente.ai and we will try to put it right. If you are not satisfied, you may be able to contact the consumer protection body in your country. Complaints about your personal data can also go to a data protection regulator, as our Privacy Notice explains.

15. Law and courts

These terms are governed by the law of England and Wales. If you live in Scotland, Northern Ireland or a country of the European Economic Area, you keep the protection of the mandatory consumer laws of where you live, and you can bring proceedings in the courts there.

16. General

These terms, with the documents they refer to, are the whole agreement between you and us about the Service. If a court finds part of them invalid, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. We may transfer this agreement to another organisation that takes over the Service, and we will tell you if we do; you may not transfer it.